Terms & conditions

Do I need an account to place an order?

No. You can check out as a guest. An account does let you manage your details, track your order status, review past orders, save your shipping details for faster checkout and hear first about new arrivals and offers.

We take your privacy seriously and protect your personal information. Please read our Privacy Policy for details.

What if I don't get an order confirmation email?

Your order confirmation is emailed to you within an hour of placing your order. If it isn't in your inbox, check your junk or spam folder. If it still isn't there, call us on 041-5242313 or message us on WhatsApp at +92-344-9666699 to confirm your order.

Does adding an item to my cart reserve it?

No. An item is only reserved for you once you confirm your order at checkout.

How will I know you received my order?

The order confirmation email is your proof that we've logged your order. If you don't receive it, contact us on 041-5242313.

Can I add items or change my order?

Yes, within 1 hour of placing it. Once your order goes into processing, we can't make any changes.

Can I cancel my order?

Yes. Email us at juniors.com.pk@gmail.com to cancel before your order is dispatched. We may also cancel an order before it ships if the item is out of stock.

What payment options do you offer?

• Cash on Delivery, available nationwide
• Online payment by Visa or Mastercard, debit or credit

Cash on Delivery orders above Rs 10,000 need a Rs 1,000 advance deposit before dispatch. See our Shipping & Handling page for details.

How long does delivery take?

Local orders usually arrive in 3 to 4 working days, depending on the size and availability of the product. We process orders within 24 hours and normally schedule delivery for the next working day. On-time delivery depends on stock availability and payment confirmation.

What are the delivery charges?

Shipping is a flat Rs 200 on every order in Pakistan. We don't offer international shipping yet.

How do I track my delivery?

When your order is dispatched, our courier sends you a text message with a tracking number. Enter that number on the courier's website to see where your order is at any time.

Do exchanges depend on stock?

Yes. We restock our website often, but popular designs sell out fast. If the item you want isn't available, email juniors.com.pk@gmail.com with the product you're looking for and we'll try to find it for you in our network.

Please read our Returns & Exchange page for the full exchange policy.