Returns & exchanges
Need a different size or something isn't right? Here is how exchanges work at Juniors.
How to exchange
You can exchange items within 15 days of purchase. Please keep the original receipt and tags on the item.
Fill in the exchange form that came with your order, or contact us by email or WhatsApp. Send the items back within 15 days of receiving them. We can't accept exchange requests after that.
Shipping costs
Shipping charges are non-refundable. When you send items back, you pay the return shipping.
No refund policy
We don't offer refunds. If a product is defective and we approve your claim, we'll process it within 15 working days. You can then choose any other item of equal value from our website.
Not eligible
Innerwear and undergarments can't be returned or exchanged, for hygiene reasons.
International orders: we don't currently offer returns or exchanges on orders shipped outside Pakistan.
Cancelling an order
You can ask us to cancel your order at any time before it's processed. Once it ships, we'll email you a confirmation and send an SMS with your tracking number.
After an order has shipped, the returns and exchange policy applies.
Where to send your exchange
Juniors E-Commerce Dept.Office # 58, 3rd floor, Computer Arcade Plaza,
Chenone Road, Faisalabad, Pakistan
Email us at juniors.com.pk@gmail.com or message us on WhatsApp at +92-344-9666699 before you ship.
Your happiness and the quality of what you receive matter most to us. If something goes wrong, we'll do our best to put it right as soon as we can.